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Techie VA Support

Technical Operations & Support Proposal

This partnership is designed to move you out of the "tech struggle" and back into your zone of genius. Whether you are scaling your digital infrastructure or preparing for a major launch, we provide the technical execution so you can focus on the vision.

Software and Platforms We Work With:

Website & Development

  • CMS Platforms: WordPress (.org & .com), Squarespace, Wix, Shopify, Ghost

  • Page Builders: Elementor, Divi, WP Bakery, Oxygen, Spectra, GeneratePress

  • Hosting Providers: GreenGeeks, Bluehost, GoDaddy, SiteGround, WP Engine, Flywheel, Kinsta, DigitalOcean

  • Domain Management: Namecheap, Google Domains (Squarespace), Cloudflare, Hover

  • Technical SEO/Tracking: Google Search Console, Google Analytics 4 (GA4), Facebook Pixel, Google Tag Manager

Email Marketing & Delivery

  • Marketing Platforms: Mailchimp, ConvertKit, ActiveCampaign, Substack, Flodesk, Constant Contact, Keap (Infusionsoft)

  • Email Deliverability: SendGrid, Mailgun, Postmark (Fixing "Emails going to spam")

  • Professional Suites: Google Workspace (Admin Console), Microsoft 365 / Outlook Exchange

  • Automation: Zapier, Make (Integromat), Pabbly Connect

Operations & Scheduling

  • Appointment Booking: Calendly, Acuity Scheduling, Book Like A Boss, YouCanBookMe

  • Calendar Management: Google Calendar, Microsoft Outlook, Fantastical

  • CRM (Client Relations): HubSpot, Dubsado, HoneyBook, Salesforce, Pipedrive

Social Media & Content Systems

  • Scheduling Tools: Buffer, Hootsuite, Later, Planoly, MeetEdgar, Loomly

  • Design & Media: Canva, Adobe Creative Cloud (Express/Photoshop), CapCut (Video desktop), Descript

  • Bio-Link Tools: Linktree, Beacons, Stan Store, Milkshake

E-Commerce & Payments

  • Payment Gateways: Stripe, PayPal, Square, Authorize.net

  • Cart/Checkout Software: SamCart, ThriveCart, WooCommerce, Shopify Buy Button

  • Course/Membership Platforms: Kajabi, Teachable, Thinkific, Mighty Networks, MemberPress

Security, Files & Privacy

  • Credential Sharing: LastPass, 1Password, Dashlane, Bitwarden

  • Cloud Storage: Google Drive (Shared Drives), Dropbox, Box, Microsoft OneDrive

  • Backup/Security: UpdraftPlus (WP Backups), Wordfence (WP Security), Sucuri

  • Link Management: Bitly, Rebrandly, Pretty Links (WP Plugin)

Collaboration & Productivity

  • Project Management: Asana, Trello, ClickUp, Monday.com, Notion, Basecamp

  • Communication: Slack, Microsoft Teams, Discord (for communities)

  • Video Capture: Zoom, Loom, Vimeo, Google Meet

  • Form & Data Entry: Typeform, Google Forms, Jotform, SurveyMonkey

Technical Troubleshooting Utilities

  • Connectivity: Speedtest.net, DownDetector (Checking if a site is down)

  • Verification: MXToolbox (Email health), WhatIsMyIP, BrowserStack (Testing site on different phones/screens)

1. Support Packages

Feature Flex Monthly 3-Month Holistic Support  A La Carte
Investment $750 / month $600 / month $55 / hour
Commitment Month-to-Month 90-Day Commitment As Needed
Capacity Reserved Max 17.5 Hours / mo Max 20 Hours / mo No Reserved Space
Effective Rate ~$42 / hr $30 / hr $55 / hr
Priority Status Standard VIP Priority Best Effort

The Capacity Policy: These hours are reserved exclusively for you to ensure availability for your deadlines. Unused hours do not roll over to the next month. Overages will require an upgrade or a-la-carte billing.

2. Master Service Agreement (The Fine Print)

Scope of Work

  • Web Operations: Website tweaks, updating fee schedules, and building hidden/private pages.

  • Digital Assets: Creating and updating Canva brochures, flyers, and slide decks.

  • Email & Funnels: Managing email journeys, filter logic, and PayPal/Stripe integration troubleshooting.

  • Content Scheduling: Formatting and scheduling LinkedIn posts and Linktree updates.

  • Intuitive Troubleshooting: Independent management of logins, hosting settings, domain syncs, and backend integrations.

Business Hours & Logistics

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET).

  • Acknowledgment: Tickets acknowledged within 24 hours.

  • Standard Delivery: First draft or completion within 48 hours of acknowledgment.

  • Rush Fees: Guaranteed same-day delivery incurs a 100% surcharge ($110/hr).

  • Weekend Work: Requested Saturday/Sunday work incurs a 50% surcharge ($82.50/hr).

  • Priority Phone: 24/7 emergency line available at $3.00/minute.

Protection & Ownership

  • Confidentiality: Mutual NDA; all business data and logins are kept secure and private.

  • IP Ownership: You own 100% of the work and assets created upon payment of invoices.

  • Termination: Either party may terminate with 30 days' written notice.

  • Status: I am an independent contractor, responsible for my own taxes and "tech stack."

3. Frequently Asked Questions

Q: Do you offer tutoring if I want to learn the systems?

A: Absolutely. Unlike a standard VA, my role includes technical tutoring. We can use your monthly hours for 1:1 sessions where I walk you through your systems so you always feel in control.

Q: What if I don't use all my hours in a month?

A: The retainer is a "Capacity Reservation." It ensures that when you have a burst of work or a tech emergency, my schedule is already cleared for you. While hours don't roll over, this model allows me to prioritize your tasks and keep your effective rate as low as $30/hr.

Q: Will I have to teach you how to use my tools?

A: No. You won't waste time explaining how to log into hosting or how to set a page to "Hidden." You send the request; I figure out the "how."

Q: Who pays for my website hosting or plugins?

A: You are responsible for your own software subscriptions (GoDaddy, Elementor, etc.). However, we offer a Total Plug-in Add-on for $50/mo where we manage and pay those small recurring tech costs for you to simplify your billing.

4. Next Steps

  1. Choose your tier: Let me know if you’d prefer the Flex Monthly ($750) or the 3-Month Strategy Plan ($600).

  2. Initial Payment: I will send a Stripe link for the first month’s retainer.

  3. Onboarding: Once paid, I’ll send your login for the Ticketing System.

  4. First Task: You forward your first three priority tasks, and I’ll have the first drafts to you within 48 hours.

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