Case Study
Voice Coach — From email hell to usable solution
The challenge: Our client came to us with a simple enough question: why were all her emails being sent to people's spam folders? We stuck with her over a multi-month process (which included several phone calls with Google) to get her email moved to Gmail, a tricky domain situation resolved, and ultimately a working system that continued to use the tools and workflows she was familiar with, with no more spam-flagged emails.
What we did: Our first step was to investigate why her emails were landing in spam. What we discovered was that her domain host (which was also handling her email) was blacklisted by Google and many other providers, as a lot of their tenants sent spam. Our client was just getting caught up in the net.
Our solution seemed simple - migrate her email over to Gmail, which is highly trusted. We quickly found, however, that her domain was in a state of limbo in Google's systems, the result of an aborted Google Ads account setup some years ago.
We worked with Google's less-than-amazing automated forms, and finally ended up getting on the phone with them (it's possible if you know how!) to get the domain issue resolved.
Finally, our client wanted to keep using Outlook, and at the same time asked if we could restore an email backup made a year before, when a previous contractor had broken the email system. We worked with her to ensure that her existing emails were restored, as well as her workflow.
The result: By the end of our work, the client had migrated their email to Google Workspace and had her original workflow through Outlook restored so she did't have to worry about an unfamilar system.
