Techie VA Support

Technical Operations & Support Proposal

This partnership is designed to move you out of the "tech struggle" and back into your zone of genius. Whether you are scaling your digital infrastructure or preparing for a major launch, we provide the technical execution so you can focus on the vision.

Software and Platforms We Work With:

Website & Development

CMS Platforms: WordPress (.org & .com), Squarespace, Wix, Shopify, Ghost
Page Builders: Elementor, Divi, WP Bakery, Oxygen, Spectra, GeneratePress
Hosting Providers: GreenGeeks, Bluehost, GoDaddy, SiteGround, WP Engine, Flywheel, Kinsta, DigitalOcean
Domain Management: Namecheap, Google Domains (Squarespace), Cloudflare, Hover
Technical SEO/Tracking: Google Search Console, Google Analytics 4 (GA4), Facebook Pixel, Google Tag Manager

Email Marketing & Delivery

Marketing Platforms: Mailchimp, ConvertKit, ActiveCampaign, Substack, Flodesk, Constant Contact, Keap (Infusionsoft)
Email Deliverability: SendGrid, Mailgun, Postmark (Fixing "Emails going to spam")
Professional Suites: Google Workspace (Admin Console), Microsoft 365 / Outlook Exchange
Automation: Zapier, Make (Integromat), Pabbly Connect

Operations & Scheduling

Appointment Booking: Calendly, Acuity Scheduling, Book Like A Boss, YouCanBookMe
Calendar Management: Google Calendar, Microsoft Outlook, Fantastical
CRM (Client Relations): HubSpot, Dubsado, HoneyBook, Salesforce, Pipedrive

Social Media & Content Systems

Scheduling Tools: Buffer, Hootsuite, Later, Planoly, MeetEdgar, Loomly
Design & Media: Canva, Adobe Creative Cloud (Express/Photoshop), CapCut (Video desktop), Descript
Bio-Link Tools: Linktree, Beacons, Stan Store, Milkshake

E-Commerce & Payments

Payment Gateways: Stripe, PayPal, Square, Authorize.net
Cart/Checkout Software: SamCart, ThriveCart, WooCommerce, Shopify Buy Button
Course/Membership Platforms: Kajabi, Teachable, Thinkific, Mighty Networks, MemberPress

Security, Files & Privacy

Credential Sharing: LastPass, 1Password, Dashlane, Bitwarden
Cloud Storage: Google Drive (Shared Drives), Dropbox, Box, Microsoft OneDrive
Backup/Security: UpdraftPlus (WP Backups), Wordfence (WP Security), Sucuri
Link Management: Bitly, Rebrandly, Pretty Links (WP Plugin)

Collaboration & Productivity

Project Management: Asana, Trello, ClickUp, Monday.com, Notion, Basecamp
Communication: Slack, Microsoft Teams, Discord (for communities)
Video Capture: Zoom, Loom, Vimeo, Google Meet
Form & Data Entry: Typeform, Google Forms, Jotform, SurveyMonkey

Technical Troubleshooting Utilities

Connectivity: Speedtest.net, DownDetector (Checking if a site is down)
Verification: MXToolbox (Email health), WhatIsMyIP, BrowserStack (Testing site on different phones/screens)

1. Support Packages

Feature	Flex Monthly	3-Month Holistic Support	A La Carte
Investment	$750 / month	$600 / month	$55 / hour
Commitment	Month-to-Month	90-Day Commitment	As Needed
Capacity Reserved	Max 17.5 Hours / mo	Max 20 Hours / mo	No Reserved Space
Effective Rate	~$42 / hr	$30 / hr	$55 / hr
Priority Status	Standard	VIP Priority	Best Effort

The Capacity Policy: These hours are reserved exclusively for you to ensure availability for your deadlines. Unused hours do not roll over to the next month. Overages will require an upgrade or a-la-carte billing.

2. Master Service Agreement (The Fine Print)

Scope of Work

Web Operations: Website tweaks, updating fee schedules, and building hidden/private pages.
Digital Assets: Creating and updating Canva brochures, flyers, and slide decks.
Email & Funnels: Managing email journeys, filter logic, and PayPal/Stripe integration troubleshooting.
Content Scheduling: Formatting and scheduling LinkedIn posts and Linktree updates.
Intuitive Troubleshooting: Independent management of logins, hosting settings, domain syncs, and backend integrations.

Business Hours & Logistics

Hours: Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (ET).
Acknowledgment: Tickets acknowledged within 24 hours.
Standard Delivery: First draft or completion within 48 hours of acknowledgment.
Rush Fees: Guaranteed same-day delivery incurs a 100% surcharge ($110/hr).
Weekend Work: Requested Saturday/Sunday work incurs a 50% surcharge ($82.50/hr).
Priority Phone: 24/7 emergency line available at $3.00/minute.

Protection & Ownership

Confidentiality: Mutual NDA; all business data and logins are kept secure and private.
IP Ownership: You own 100% of the work and assets created upon payment of invoices.
Termination: Either party may terminate with 30 days' written notice.
Status: I am an independent contractor, responsible for my own taxes and "tech stack."

3. Frequently Asked Questions

Q: Do you offer tutoring if I want to learn the systems?

A: Absolutely. Unlike a standard VA, my role includes technical tutoring. We can use your monthly hours for 1:1 sessions where I walk you through your systems so you always feel in control.

Q: What if I don't use all my hours in a month?

A: The retainer is a "Capacity Reservation." It ensures that when you have a burst of work or a tech emergency, my schedule is already cleared for you. While hours don't roll over, this model allows me to prioritize your tasks and keep your effective rate as low as $30/hr.

Q: Will I have to teach you how to use my tools?

A: No. You won't waste time explaining how to log into hosting or how to set a page to "Hidden." You send the request; I figure out the "how."

Q: Who pays for my website hosting or plugins?

A: You are responsible for your own software subscriptions (GoDaddy, Elementor, etc.). However, we offer a Total Plug-in Add-on for $50/mo where we manage and pay those small recurring tech costs for you to simplify your billing.

4. Next Steps

Choose your tier: Let me know if you’d prefer the Flex Monthly ($750) or the 3-Month Strategy Plan ($600).
Initial Payment: I will send a Stripe link for the first month’s retainer.
Onboarding: Once paid, I’ll send your login for the Ticketing System.
First Task: You forward your first three priority tasks, and I’ll have the first drafts to you within 48 hours.

Technical Operations & Support Proposal

This partnership is designed to move you out of the "tech struggle" and back into your zone of genius. Whether you are scaling your digital infrastructure or…

$750

per month

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Assessment and Action Plan

Get clarity on your digital systems with a focused assessment of your website, email, tools, and workflows. You’ll leave with actionable recommendations and a clear roadmap to simplify, fix, or improve your setup.

$346

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Un-Fk Your Tech (1 hr)

You Don’t Need Another Course. You Need Someone Who Knows What They’re Doing.

Book a 1:1 Clarity Call – $160/hr
Get unstuck, untangled, and moving forward—without wasting another day on DIY.

You’ve hit a wall.
The tech is broken. Or confusing. Or both.
You’re trying to move forward—launch the thing, fix the issue, send the email—but something behind the scenes won’t let you.

You’ve searched forums. You’ve tried chat support. You’ve Googled it to death.
Still stuck. Still frustrated. Still bleeding time and focus.

This is where most people spiral. Or stall.
This is where you call us.

The 1:1 Clarity Call is a live, personalized fix-it session for business owners who need hands-on help—now.

No prep. No slides. No shame. Just open up your screen, explain what’s going on, and we’ll walk through the solution together.

Perfect for:

Solving a single sticky tech problem
Untangling your domain, website, or email setup
Choosing between platforms or tools
Cleaning up an automation that’s half-built or broken
Fixing something that used to work but suddenly doesn’t
Asking “Can I even do this the way I want to?” and getting a real answer

Here’s How It Works:

Step 1: Book Your Time
Choose a time that works for you. We’ll send a quick intake form so we’re prepped before the call.

Step 2: Jump on Zoom
We screen share, troubleshoot, and work through the issue live. No guessing. No upsells. Just real support.

Step 3: Walk Away with Clarity
By the end of the call, you’ll know what’s fixed, what’s next, and what to ignore. We’ll send a recording if you want to revisit any part of it.

Cost: $160/hour
Most problems can be solved in 1–2 hours. You’re only billed for what you book.

Why This Works

You’re not paying for someone to teach you tech theory. You’re paying for someone to sit next to you—virtually—and actually fix the thing. Fast. Calmly. Clearly. Without making you feel behind or stupid.

And yes, it’s still human-first. Always.

100% U.S.-based team
No AI chatbots, ever
Real-time help from real humans who’ve seen it all
Built on integrity: 5% of all revenue goes to nonprofits
Climate-conscious operations to reduce tech’s impact

Book Your Clarity Call Now
This is the shortest path from “Why won’t this work?” to “Oh, that’s done.”

You Don’t Need Another Course. You Need Someone Who Knows What They’re Doing.

Book a 1:1 Clarity Call – $160/hr
Get unstuck, untangled, and moving forward—without wasting another day on DIY.

You’…

$168

Buy now

Free Tech Support (30 min)

Need Something Fixed? We’ve Got You.
Book Your Free 30-Minute Tech Support with HappyTec
One issue. Real help. No jargon. No pressure. Just a calm, human fix.

Tech stress shouldn’t be part of your job description.
You're building something real—serving clients, growing your brand, launching new offers.
But instead, you're tangled up in:

Email issues
Broken websites
Weird automations
Course platform meltdowns
Or just “I have no idea what’s happening right now”

And the support you do find? Bots. Delays. Forums. Or advice that’s more confusing than the problem.

That’s why we offer Free 30-Minute Tech Support—no strings attached.
One issue. One screen share. One real solution (or at least a clear next step).

No upsell. No pressure. Just expert support from someone who knows what they’re doing—and actually cares.

What You Can Use This Call For:

Troubleshooting your email (bounces, spam, setup conflicts)
Untangling your domain mess (Google, GoDaddy, Bluehost...)
Fixing website bugs, errors, or updates
Solving basic coding issues (HTML, CSS, forms, integrations)
Figuring out a hardware hiccup (mic, monitor, Wi-Fi, webcam)
Clarifying what platform or tool to use next
Or just having a calm convo about a confusing tech setup

We’re HappyTec. And We Do Things Differently.

You won’t get a support ticket here.
You won’t get sent to a help doc.
And you won’t talk to a robot.

Instead, you’ll get:

Human-first help, always – Real, kind humans. No AI. No scripts.
U.S.-based support – In your timezone, with context that makes sense.
Support for both software + hardware – From websites to webcams, we’ve got it.
Ethics-driven practices – 5% of revenue goes to nonprofits, and we support global climate initiatives to offset tech’s carbon footprint.
No tech shame, ever – Whether you’re a DIY-er or just totally lost, we treat you with calm, patient respect.

What Happens After You Book:

Pick your time
Fill out a short form to describe your issue
Meet on Zoom with one of our tech experts
Get help, direction, and clarity
Walk away with the next step—whether it’s fixed, delegated, or ready for a deeper session

This Free 30-Minute Tech Support is for you if:

You’re stuck and don’t know what to do next
You want support without being sold to
You’ve been burned by bad IT and want help that actually helps
You need a fix, a reset, or just a second pair of eyes on the problem
You want tech support to feel like support—not another headache

Book Your Free 30-Minute Tech Support Now
We’ll meet you with calm, clarity, and solutions.

We’re HappyTec.
And we’re here to help—one human at a time.

Need Something Fixed? We’ve Got You.
Book Your Free 30-Minute Tech Support with HappyTec
One issue. Real help. No jargon. No pressure. Just a calm, human fix.

Tech stress shouldn’t be part of your …

$0

Get it now